FAQS

  • 1. How do I know what decoration and size is best for the products I require?

    We have a very experienced team who will advise you on what the best decoration options and sizes are for the products you require.

  • 2. I only have a small budget. Can I still get promotional products?

    Definitely. With our large range of products and many years of experience, we will do everything we can to make your budget stretch as far as we can to your target market.

  • 3. Do you work with small businesses?

    Yes, absolutely! While we work with many large companies, we also have lots of small clients in the local community. We pride ourselves on getting the best products for each client no matter the size. Everyone has to start somewhere – we love watching businesses grow over the years with the help of our promotional products.

  • 4. What if I don’t know what products I need/want?

    Our highly trained and experienced team is here to help. Whether it be a one-off event or a regular stocked product you’re thinking of, let us help you with some options which we know work for you target market.

  • 5. Can you help if I need something completely produced differently?

    Yes. We work with local and international factories to ensure there are no boundaries to what we can produce.

  • 6. How long is the turnaround time?

    Depending on the product and quantity, there are different turnaround times. While it’s ideal to have as much time as possible, we understand that sometimes, we get that last minute light bulb moment. We can turn around some items within 2 days, others 2-3 weeks. However, if you have a required date within this time, we always do our very best to meet your deadline.

  • 7. Do you have Minimum Order Quantity (MOQ)?

    Not on all products. However, some products have MOQ.

  • 8. Can I get a sample?

    We do provide unbranded samples so you can be confident you are picking the best products for your needs. Some items have sample fees.

  • 9. Can you produce custom clothing for my retail brand?

    Yes. We can supply complete custom clothing and items for retail brands with custom sizing, branded woven labels, swing tags, poly bags, packaging, etc. We currently work with some of the largest names out there.

  • 10. Can I see what my logo will look like on items?

    Yes. We have an in-house design team who can send you a mock-up of your logo on your required items. You will also receive an artwork approval form once you have placed your order.

  • 11. What format do you need my logo in?

    The best format to send your logo or artwork in is high resolution. Some decoration applications don’t require this. However, most do and will give you the best quality result. If you don’t have it in high resolution format, our design team can redraw the artwork at a cost.

  • 12. Do you price match?

    Yes. We price match written quotes. However, we will not compromise the image of your business with low priced, low quality products.

  • 13. I like a product, but need it in a different colour. What should I do?

    Most of our products are on our website. However, with so many new options weekly, some items may not be. Just send us an enquiry with what colour you need and if it’s out there, we will get it for you. If not, and your order meets MOQ, we can custom make the item to match the PMS colour required.